Shipping Policy
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- Sale items are final sale
If cannabis products have less than 0.3% THC by dry weight, such as Delta 9 THC, they are legally sold in shops and online. This also means that you can have them shipped directly to your home. However, we regret to inform you that we are unable to deliver to states where Delta 9 products are prohibited due to state regulations.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed, and in its original packaging.
HighTimes Products orders are backed by a 100% Satisfaction Guarantee. To start a return, email us at hello@hightimesproduct.com and include the following:
- Order number
- Email used to place order
- Items you want to return
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@hightimesproduct.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item.
Exceptions / Non-Returnable Items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.